Own and resolve complex L4 support escalations within product areas.
Investigate, reproduce, and troubleshoot customer issues; perform root cause analysis.
Document findings, steps, and resolutions accurately.
Create and improve support articles, SOPs, and docs.
Analyze ticket trends to identify gaps and pain points.
Provide insights to improve product quality and customer experience.

🎯 Requirements

Bachelor's in CS/IT/Engineering or equivalent experience.
2–3 years in Technical/Product Support or similar role.
Strong troubleshooting and root-cause skills.
Experience with APIs, REST, Web tech, HTTP; SQL knowledge.
Proficient with browser dev tools, logs, Postman, debugging tools.
Excellent written/verbal communication and strong documentation.

🎁 Benefits

Remote-friendly role with global team.
Opportunity to impact product quality and customer success.

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