Product Support Consultant - German Speaker

📋 Description

• Provide troubleshooting of technical issues for partners
• Resolve partner requests and review queries
• Develop creative solutions to streamline requirements
• Advocate for partners and share feedback with Product
• Ensure SLAs for response times and resolution lead times
• Assist in expanding partners' use of the Insider platform

🎯 Requirements

• University degree in Business, Marketing, Engineering, or related fields
• Experience supporting a technical product in SaaS or MIS/Software Development
• Strong written communication in English and German
• High sense of responsibility and accountability
• Ability to provide timely responses and follow up systematically
• Good debugging/troubleshooting skills; HTML/CSS knowledge a plus

🎁 Benefits

• International, diverse, inclusive environment
• Global network access across the globe
• Chance to become a Shareowner via the Shareowner System
• Be part of shaping the future of customer experiences
• Competitive compensation packages
• Training via Sales University and Udemy courses