Product Support Engineer

📋 Description

• Act as the first point of contact for clients and partners, troubleshooting issues and escalating
• Research, investigate, debug, and resolve technical customer issues through structured
• Provide clear, concise technical explanations and communicate solutions effectively to both
• Collaborate with Support, Product, and Engineering teams to investigate recurring issues and
• Represent customer needs and feedback within the product organization, helping ensure customer
• Develop strong expertise in mobile marketing concepts, product functionality, and technical support

🎯 Requirements

• 3–5 years of professional experience in Technical Support, QA, or a closely related technical role.
• Bachelor’s or equivalent degree in a relevant technical field, such as B.E., BCA, or MCA.
• Fluent English communication skills, both written and verbal.
• Ability to write concise, accurate technical explanations in English.
• Experience communicating effectively with both technical and non-technical audiences.
• Previous experience in a B2B SaaS environment is an advantage.

🎁 Benefits

• Opportunity to work in a dynamic and innovative SaaS environment.
• Exposure to B2B customers, partners, product development, and engineering teams.
• Opportunity to build specialized expertise in mobile marketing technology and product support.
• Professional growth through hands-on technical problem-solving and cross-functional collaboration.
• Opportunity to contribute directly to product improvements and customer experience initiatives.
• Inclusive environment that values diverse perspectives and individual contributions.