Product Support Specialist

📋 Description

• Troubleshooting and resolving customer issues across iOS, Android, and web; digging into app
• Working with a close-knit team to identify trends, bugs, and escalate priority issues that need
• Serving as the voice of our community and championing feature requests to the Product team
• Reproducing and documenting bugs to help Engineering triage and resolve issues

🎯 Requirements

• Experience working in technical or software support
• Ability to manage a high volume of tickets while still making every customer feel heard, utilizing
• The desire to go above and beyond to help customers achieve the best experience
• Experience collaborating with Product, Engineering, and Marketing stakeholders to communicate issues
• Excellent written and verbal skills; ability to explain complex, technical concepts in a simple
• A natural, deep curiosity that drives you to learn, investigate, constantly ask why

🎁 Benefits

• Competitive and equitable compensation, including ownership through equity and performance-based
• Comprehensive health, dental, and vision coverage to support your physical and mental well-being
• Unlimited PTO in addition to company holidays
• Dedicated time once a month to test and improve our product through company-wide no-meeting days
• Fully paid parental leave to birthing and non-birthing parents
• 401k Match & access to financial wellness resources through Origin