Product Support Specialist

📋 Description

• Own the customer support experience for product inquiries
• Serve as first point of contact via chat and support channels
• Investigate issues by reviewing logs and documenting bugs
• Collaborate with Product/Engineering to resolve issues
• Perform quality checks before releases
• Maintain and improve knowledge base and help center articles

🎯 Requirements

• 1-4 years in customer-facing technical support in SaaS
• Familiarity with AWS, Google Cloud, Azure; APIs; Zendesk/Intercom
• Ability to extract/analyze data with SQL
• Strong problem-solving and collaboration with engineering
• Excellent English communication; clear documentation
• Ownership mindset and proactive process improvement

🎁 Benefits

• Fully remote work with virtual office access
• Competitive local salary with equity
• Mentorship from leaders/investors
• Annual €1,000 personal development budget
• Home office budget and coworking access
• 26 days annual leave + public holidays