Product Support Specialist

📋 Description

• Own the customer support experience for product-related inquiries via chat and other channels.
• Investigate issues by reviewing logs, pattern spotting, and collaborating with Product/Engineering
• Perform quality checks before releases to stay updated on new features.
• Create and improve knowledge base and help center articles.
• Produce product communications, including feature videos and announcements.
• Improve support workflows to boost efficiency and satisfaction.

🎯 Requirements

• 1-4 years in customer-facing technical support in a SaaS company.
• Familiar with cloud platforms (AWS, Google Cloud, Azure) and APIs; experience with Zendesk or
• Ability to extract/analyze information using SQL.
• Strong problem-solving and collaboration with engineering; no hands-on coding required.
• Excellent written/verbal English; confident with customers and documentation.
• Ownership mindset; able to manage issues from identification to resolution.

🎁 Benefits

• Fully remote work environment with virtual office access.
• Competitive local salary and equity package.
• Mentorship from leaders, investors, and experts.
• Annual personal development budget of €1,000.
• Home office budget and coworking access.
• 26 days of annual leave plus local holidays.