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5 days ago
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customer success finance product support saas jira

📋 Description

  • Own complex customer issues and collaborate cross-functionally
  • Provide best-in-class support via Zendesk (chat, email, form)
  • Guide customers to resolve issues with a strong knowledge base

🎯 Requirements

  • 2-4 years in Product Support/Help Desk in SaaS
  • Advanced Excel functions (formulas, Vlookup, Pivot)
  • Strong troubleshooting of technical problems
  • Customer-first approach; explain complex concepts clearly
  • Proactive, suggests product/process improvements
  • Familiarity with SDLC and Agile; Zendesk/Jira a plus

🎁 Benefits

  • Collaborative, team-oriented environment with growth potential
  • Equity; 401(k) with match; HSA & FSA options
  • 100% paid medical, dental, vision for employees
  • Vision coverage for dependents partly covered
  • Wellbeing perks like Calm app; glasses allowance; parental leave
  • Flexible, unlimited sick time and 18-25 vacation days
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