Product Support Specialist

📋 Description

• Own the customer support experience for product-related inquiries.
• Review logs, identify patterns, document bugs, and collaborate with Product/Engineering.
• Perform quality checks before product releases for smooth onboarding.
• Create and improve knowledge base resources and help center articles.
• Produce product communications like update videos and announcements.
• Improve support workflows to boost efficiency and satisfaction.

🎯 Requirements

• 1-4 years in customer-facing technical support in SaaS.
• Familiarity with AWS, Google Cloud, Azure; APIs; Zendesk/Intercom.
• Ability to extract/analyze info using SQL for issue investigation.
• Strong problem-solving and collaboration with engineering (no coding required).
• Excellent written/verbal English; capable of documentation.
• Owner mindset; accountable for issues to resolution.

🎁 Benefits

• Fully remote work with virtual office access.
• Competitive local salary; equity package.
• Mentorship from leaders/investors/experts.
• Annual personal development budget of €1,000.
• Home office budget and access to co-working spaces.
• 26 days leave plus holidays; comprehensive health insurance.