Product Support Specialist

📋 Description

• Own the customer support experience for product-related questions
• Serve as first point of contact via chat and other channels
• Investigate issues by reviewing logs, documenting bugs, and collaborating with Product/Engineering
• Perform quality checks before releases to stay informed on new features
• Create and improve knowledge base resources and product communications
• Support Customer Success with training, troubleshooting, and best practices

🎯 Requirements

• 1-4 years in customer-facing technical support or similar SaaS role
• Familiarity with AWS, Google Cloud, Azure; APIs; Zendesk or Intercom
• Ability to extract/analyze information using SQL
• Strong problem-solving and collaboration with engineering
• Excellent written/verbal English communication
• Ownership mindset and ability to thrive in a startup

🎁 Benefits

• Fully remote work with virtual office access
• Competitive local salary and equity package
• Mentorship from leaders and experts
• Annual personal development budget of €1,000
• Home office budget and coworking access
• 26 days of annual leave plus holidays