Roblox

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Product Support Specialist

Added

22 days ago

Location

🇮🇳 Gurugram

Type

Full time

Salary

Salary not provided

Related skills

data analysis sql python dashboards

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Coordinate incident response for critical/high-severity issues.
Own technical escalations in Roblox Trust & Safety Ops.
Identify opportunities to improve support processes, reduce costs.
Collaborate with Knowledge Management and Training on docs and best practices.
Work with QA to ensure process adherence and quality control.
Contribute to launching new support streams and initiatives.

🎯 Requirements

4+ years in technical support or related role.
SQL or Python experience for problem solving.
Strong analytical, problem-solving, and troubleshooting skills.
Excellent written and verbal communication.
Collaborate effectively with cross-functional teams.
Experience with data analysis and identifying trends.

🎁 Benefits

Equal employment opportunity and nondiscrimination.
Accommodations for qualifying disabilities during recruiting.
On-site schedule: Tue-Thu in office; optional Mon/Fri.

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