Product Support Specialist

📋 Description

• Be the first line of product-related support via chat
• Document bugs, review logs, and escalate with Product Engineering
• Perform pre-release QA checks
• Own and update the knowledge base and create help center articles
• Create videos and communicate on new feature releases
• Refine support processes to improve customer experience

🎯 Requirements

• 1-4 years in customer-facing technical SaaS support
• Familiar with AWS, Google Cloud, Azure; APIs; support tools (Zendesk/Intercom)
• Ability to extract information and analyze data using SQL
• Strong collaboration with engineering; no hands-on coding required
• Excellent written/verbal English for chat and KB articles
• Ownership mindset from issue identification to resolution

🎁 Benefits

• Remote work: 100% remote with Gather virtual office
• Competitive salary; local market alignment
• Equity package for ownership in Secfix
• Mentorship and access to top mentors
• €1,000 annual personal development budget
• Home office budget and coworking options