Product Support Specialist

📋 Description

• Own the customer support experience for product questions
• Serve as the first contact via chat and other channels
• Investigate issues by reviewing logs and collaborating with Product/Engineering
• Perform quality checks before releases
• Create and improve knowledge base resources
• Produce product communications and training materials

🎯 Requirements

• 1-4 years in customer-facing technical support in a SaaS company
• Familiarity with AWS, Google Cloud, Azure; APIs; Zendesk or Intercom
• Ability to extract/analyze data with SQL
• Strong problem-solving and collaboration with engineering
• Excellent written/spoken English communication
• Ownership mindset and ability to thrive in a fast-moving startup

🎁 Benefits

• Fully remote work environment
• Competitive local salary aligned with market standards
• Equity package
• Mentorship from leaders/investors/experts
• Annual personal development budget of €1,000
• Home office budget and access to coworking spaces