Product Support Specialist, Education Team

📋 Description

• Guide schools, departments, and admins through SSO setup and provisioning.
• Support integrations with Google Workspace and Microsoft 365 / Entra ID environments.
• Serve as technical point of contact for large-scale education rollouts with authentication
• Diagnose onboarding challenges and resolve issues with school IT and district stakeholders.
• Escalate complex product issues to internal teams and create self-service resources.
• Identify recurring challenges to improve products and onboarding processes.

🎯 Requirements

• Minimum 3 years in technical support, implementation, solutions engineering, or similar roles.
• Hands-on experience with SSO, SAML, OAuth, identity management, and access configuration.
• Strong understanding of Google Workspace admin and Microsoft 365 / Entra ID provisioning and
• Ability to troubleshoot methodically and own resolution.
• Experience with schools, government, enterprise, or large deployments preferred.
• Strong English and Hindi communication; ability to explain tech to non-technical users.

🎁 Benefits

• Fully remote opportunity available to candidates based in India.
• 12-month independent contractor engagement with flexible delivery/schedule.
• Opportunity to impact digital education across India.
• Collaborative work with international teams and education stakeholders.
• Exposure to large-scale identity management solutions.
• Develop expertise in education tech, integrations, and customer success.