Product Support Specialist, Education Team (Full time, 1-year contract)

📋 Description

• Provide services for Canva Education: SSO setup, domain verification, and account provisioning for
• Support integration with Google Workspace and Microsoft Entra ID / 365 backends and troubleshoot
• Act as technical point of contact for State partnership rollouts across authentication pathways.
• Diagnose and resolve onboarding blockers with school IT admins and district teams; escalate product
• Create clear setup guides and self-serve resources for onboarding with reduced hand-holding over
• Track common support issues and integration patterns to reduce friction at scale.

🎯 Requirements

• Experience with SSO, SAML/OAuth, identity and access setups; able to explain concepts to
• Experience with Google Workspace and Microsoft 365 / Entra ID administration: domain verification
• At least 3 years in technical support, implementation, or solutions roles (preferably in
• Calm, methodical approach to outages; ownership mindset to see problems through to resolution.
• Strong English and Hindi communication, via writing and on calls.
• Ability to juggle multiple school systems, timelines, and stakeholders; flag risks with actionable