Mitratech

501-1,000 employees
17 jobs posted

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Product Support Specialist I

Customer Support

Added

13 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

Related skills

salesforce windows jira zendesk microsoft office

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📋 Description

Serve as first contact via phone, chat, email, and web support
Provide timely, high-quality resolutions to client issues
Research and resolve issues; identify workarounds when needed
Maintain detailed records of customer interactions
Prioritize and meet SLA targets for support cases
Provide solutions with a customer-first mindset

🎯 Requirements

1+ year experience in a customer service environment
Proficient in Windows OS and Microsoft Office
Experience with case management systems (Salesforce, Jira, Zendesk)
Excellent written and verbal English communications
Highly dependable and professional
Strong problem-solving and listening skills

🎁 Benefits

Equal opportunity employer; diverse and inclusive culture

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