Product Support Specialist-UK

📋 Description

• Provide initial partner support and convey resolutions to customers
• Walk customers through problem solving and provide assistance
• Assess issues and escalate incidents as needed
• Follow up with customers and see problems through to resolution
• Exceed customer expectations with top-tier service
• Contribute to documentation improvements and internal docs

🎯 Requirements

• Adapt to day-to-day changes in a hypergrowth company
• Strong collaborative mindset; work as one team
• Disciplined, systematic problem-solving skills
• Experience supporting Windows OS and troubleshooting basics
• Practical macOS experience and familiarity with Terminal/Bash
• Experience with ProcMon and Process Explorer is a plus

🎁 Benefits

• 100% remote work environment
• Home office set up reimbursement (£398)
• Generous personal leave entitlements
• Digital monthly reimbursement (£92)
• Travel to the US 1-2 times/year for events
• Pension