Professional Services Operations Coordinator

📋 Description

• Coordinate cross-functional delivery with Sales, Implementation, Finance, and RevOps
• Manage handover of customers from Sales to Delivery; ensure compliance
• Oversee handover to Customer Success; audit project closeout
• Administer Professional Services tools (Toggl, Asana); ensure data entry and permissions
• Prepare recurring operational reports and dashboards for leadership
• Maintain SOPs and playbooks for consistent execution

🎯 Requirements

• 3–5 years in Professional Services Ops, Delivery Ops, or similar
• Experience with CRM/PM software: Salesforce, Toggl, Asana, PSA systems
• Proficiency in Google Sheets or Excel; capacity trackers and SLA reporting
• Autonomous self-starter; strong data integrity and deadlines
• Excellent communication and stakeholder engagement; data compliance
• Ability to coordinate multiple initiatives with attention to detail

🎁 Benefits

• Flexible work policy and WFH stipend
• Employee Share Ownership Plan (ESOP)
• Paid parental leave
• 401k matching
• Mental health support with Spring Health
• Comprehensive health benefits