Propertybase Level 1 Support

📋 Description

• Manage Support Cases: Address basic to intermediate inquiries from our global customer base via
• Provide Resolution: Proactively identify technical issues, present clear resolution options, and
• Knowledge Management: Leverage the internal Knowledge Base to find and apply relevant articles.
• Documentation & Communication: Maintain highly accurate and timely documentation across all
• Escalation: Accurately diagnose issues to determine if they can be resolved at Level 1. Ensure
• Onboarding: Facilitate initial client success by provisioning new accounts, addressing introductory

🎯 Requirements

• Working knowledge of Salesforce is essential, specifically navigating records, understanding
• Highly analytical and detail-oriented, with a proven ability to adhere to structured workflows
• Exceptional written and verbal communication skills, characterized by a clear, professional, and
• Tech-savvy and adaptable, with the ability to swiftly navigate SaaS platforms within a fast-paced
• Self-motivated and highly coachable, possessing the flexibility to execute tasks independently

🎁 Benefits

• Salesforce certifications (e.g., Salesforce Certified Administrator) or willingness to pursue them.
• Growth opportunities into Level 2 Support with more complex troubleshooting.
• Hybrid work model with onboarding and ongoing training support.