Provider Support Coordinator

📋 Description

• Manage provider support requests: primary contact for provider emails covering caseload questions
• Provide real-time support: respond to provider calls and resolve logistical, technical, or
• Own requests through resolution: maintain accurate records of open items, follow-ups, and
• Proactively engage providers: regularly check in with members of the provider network, understand
• Deliver exceptional service: represent the organization with warmth, professionalism, empathy, and
• Escalate appropriately: use sound judgment to determine what can be resolved independently and what

🎯 Requirements

• Strong organizational skills: demonstrated ability to manage multiple requests, priorities, and
• Proactive and resourceful mindset: comfortable working with incomplete information, identifying
• Excellent judgment: distinguish urgent matters from routine requests and know when to take
• Outstanding communication skills: clear, professional, warm, and empathetic communication across
• Customer or provider support experience: experience in customer service, operations, provider
• Problem-solving ability: comfortable troubleshooting technical and operational issues and following

🎁 Benefits

• Fully remote: Work remotely from Canada as part of a remote-first team.
• Meaningful mission: Contribute to improving access to compassionate and effective mental health
• High-impact role: Directly support clinicians and therapists to deliver quality care.
• Growth and ownership: Join a small, agile environment where you can take initiative and grow.
• Collaborative culture: Work closely with a thoughtful team focused on provider and patient
• Flexible support environment: Typical hours are Monday to Friday, 9 a.m. to 6 p.m. ET, with