The Quality Team Lead assists the Quality Supervisor in overseeing the daily operations of the
Mentor and guide the QA team, identifying training needs and recommending process enhancements to

🎯 Requirements

Education: High school diploma required; Associate’s/Bachelor’s in business or related field is a
Experience: 3+ years in a call center or customer service; at least 1 year in QA or team lead
Skills: Analytical, strong communication, proficient with QA tools, CRM systems, and Microsoft
Regulatory: Knowledge of HIPAA, GDPR, and data privacy requirements.
Responsibilities include monitoring calls, providing coaching, and coordinating with training and

🎁 Benefits

Remote position with competitive benefits package, including medical, dental, vision, life
Employee fertility care benefits, parental leave, commuter benefits, and referral program.
Opportunity to work with a diverse team in a global company focused on transforming disease

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