Quality Analyst

📋 Description

• Assist in quality compliance reviews and audits for vendor grading.
• Daily audits of vendor customer service and moderation for accuracy and policy.
• Gather and maintain quality metrics to highlight errors and grading drift.
• Coordinate with Moderation, Customer Support, and Global Ops to resolve disputes.
• Join calibration sessions for consistent trust and safety policy interpretation.
• Test and implement new quality automation tools and auditing platforms.

🎯 Requirements

• 3-5 years in QA, moderation, compliance, or trust/safety.
• Bachelor's degree or equivalent in operational auditing.
• Proficiency in Excel or Google Sheets for audit tracking and trend analysis.
• Strong organization and eye for discrepancies in moderation data.
• Clear written and verbal communication to document findings and provide feedback.
• Ability to troubleshoot quality issues and apply policy rubrics.

🎁 Benefits

• Office-based work on-site Tue-Thu with optional Mon-Fri.
• Equal employment opportunities and accommodations for candidates with disabilities.