Perform daily QA evaluations on all lines of business, meeting productivity targets
Evaluate patient interactions for phone, chat, and emails
Audit pharmacy workflow processes like Prior Authorization adherence
Identify trends to improve quality and workflow adherence
Collaborate with agents and leaders to improve protocols and scripts
Stay current on products, protocols, features, and processes

🎯 Requirements

2+ years QA in a contact center or hub pharmacy environment
Healthcare, insurance, or regulated industry experience preferred
Track record of strong QA scores
Attention to detail and precision
Analytical and process-oriented
Fast-paced environment comfort

🎁 Benefits

Hybrid work model: 3 days in office, 2 at home
Offices in Boise, Pittsburgh, and Chesterfield
Competitive health benefits and career growth

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