Conducts case file review of all programs (Choices NCP, Choices TANF, SNAP, TAA, WIOA Adult/
Manages surveillance of workforce activities and uses sampling, audit, and observation to evaluate
Assists with creating and updating standard operating procedures
Performs monthly center Personal Identifiable Information checks
Provides policy clarification and technical support to center staff
Writes, reviews, and updates quality improvement plan items

🎯 Requirements

Bachelor's degree in related field or equivalent experience
Minimum three years' QA, project management, audits, and quality improvement
Knowledge of Quality Management principles and techniques
Strong communication and analytical skills
Ability to design and deliver presentations/programs
Familiarity with MS Word, Excel, PowerPoint, and Access

🎁 Benefits

Equity opportunity not specified
Equal Opportunity Employer statement included
Confidentiality per EEO guidelines

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