Quality Assurance Specialist

📋 Description

• Conducts surveillance of workforce activities and uses statistical sampling, audit, and observation
• Implements a continuous quality improvement process through the continuing review of operations and
• Evaluates internal reports and provides all required monitoring documents
• Develops and implements continuous quality improvement processes
• Reviews customer survey data regularly
• Communicates effectively with management and staff, using good judgment and diplomacy

🎯 Requirements

• Familiarity with applicable federal, state, and local laws and regulations.
• Accustomed to a complex, fast-paced, and confidential work environment.
• Excellent written and verbal communication skills.
• Computer literate, able to use various software programs for correspondence, reports, statistical
• Bachelor's Degree or two years case management experience preferred.
• Directly related work experience in performance monitoring.

🎁 Benefits

• All your information will be kept confidential according to EEO guidelines.
• Equus Workforce Solutions is a leading provider of workforce development services in North America.
• When you join Equus, you can expect extensive learning opportunities and networking programs. But
• At Equus we are strengthened by diversity. We are committed to providing a work environment in