Quality Assurance Specialist (Contact Center)

📋 Description

• Quality Assurance monitoring for all call center departments including Operations, Enrollments
• Assess the quality and accuracy of inbound/outbound customer interactions and document trends.
• Report findings to upper management and recommend strategic objectives aligning with Above

🎯 Requirements

• Bachelor’s Degree or equivalent QA experience
• 1-3 years QA experience (preferred)
• Excellent interpersonal communication and ability to interact at all levels
• High attention to detail and accuracy
• Strong organizational, problem-solving and analytical skills
• Team player with proactive solutions in fast-paced environments

🎁 Benefits

• Join a dynamic, growth-focused team
• Equal opportunity employer
• CCPA/privacy information notice applies; see policy for details