Sutherland

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Sutherland

Quality control in a BPO Customer Support Project with Bulgarian and English (Varna on site)

On site

Engineering

Added

11 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

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Related skills

data analysis google sheets quality assurance training root cause analysis

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📋 Description

Senior Associate - Quality Assurance role focused on improving customer experience and satisfaction.
Monitor transactions to identify quality opportunities and drive continual performance improvements.
Provide feedback to team members, client, and leadership.
Stay updated with processes and share best practices with the team.
Conduct root cause analyses of verbatim feedback and surveys; participate in calibrations.
Lead trainings for new hires, refreshers, upskilling, and coaching; run workshops and huddles.

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