Quality & Enablement (QE) Specialist

📋 Description

• Root cause ownership: determine if error is human or system/SOP and close the gap.
• Permanent fix mandate: implement a structural solution (new macro, logic check, or simplified guide).
• Calibration leadership: lead Shift Leads in defining 'Excellent' and raise the bar.
• SOP evolution: own the Confluence Knowledge Base as living, scannable SOPs.
• Proactive training: identify knowledge gaps in real-time and deploy micro-enablement on the floor.
• Validation of understanding: certify the team; ensure they can execute the new logic.

🎯 Requirements

• Professional Experience: 3–5 yrs in Customer Success/Experience; 2+ yrs in QA, L&D, or Process Improvement.
• Analytical Assertiveness: Stand firm on quality and give direct feedback.
• Technical Writing Excellence: Deconstruct complex jargon into clear instructions.
• Systemic Thinking: Solve problems via process redesign or tool optimization.
• Tool Proficiency: Expert in Zendesk, Salesforce, Confluence, QA/L&D platforms.

🎁 Benefits

• Competitive total compensation
• Team-building programs and company events
• Comprehensive healthcare for employees and dependents