Quality Lead

📋 Description

• Lead a world-class quality framework for Customer and Partner Support.
• Own end-to-end quality program, drive measurable improvements, and embed accountability and
• Transform quality from a compliance checkbox to a strategic performance enabler.

🎯 Requirements

• 5+ years in customer experience quality management, fintech/tech support preferred.
• Proven track record designing and scaling QA programs with calibration and insights.
• Experience leading teams across geographies or with third-party vendors.
• Exposure to COPC, ISO 9001 or similar standards; familiarity with Zendesk, Genesys, Tableau.
• Strong analytical, storytelling, and change management skills; excellent English.

🎁 Benefits

• Leadership role based in Riyadh with on-site work.
• Opportunity to shape quality strategy and collaborate across Training, Product, Ops, and Excellence