Quality & Training Coordinator

📋 Description

• Conduct in-home quality assurance visits and calls; identify quality concerns and support
• Investigate and resolve client complaints and incidents with timely communication and follow-up.
• Document investigations and generate quality reports for management.
• Coordinate and deliver orientation and ongoing training for care providers; ensure skill competency.
• Monitor caregiver training compliance and maintain accurate documentation.
• Build and maintain relationships with regional centers, providers, and community partners.

🎯 Requirements

• Education: High school diploma or equivalent.
• Bilingual English and Spanish.
• Valid driver's license and access to reliable vehicle for travel to client homes and training
• Experience in caregiving, caregiver training, quality assurance, investigations, or related
• Strong training and presentation skills; ability to teach individuals and groups.
• Ability to lift up to 50 lbs and use Microsoft 365 (Excel, Word, PowerPoint, Teams, SharePoint).

🎁 Benefits

• Compensation: $24.55 hourly fixed rate.
• On-site and field work in Sacramento, CA.
• Team-oriented, collaborative culture; focus on client-centered service.
• Standard work schedule: Mon-Fri, 8:00 AM – 5:00 PM PST.
• Travel within designated area up to ~100 miles; mileage reimbursement.
• 401(k) retirement plan participation.