RBS Administrative Assistant (with sales and customer service representative with salesforce experience)

📋 Description

• Provide administrative support for the business line.
• Review and allocate inbound enquiries via phone, email, webforms, and chatbot.
• Allocate enquiries to UK sales team using service capability lists.
• Maintain UK Service lists and SGS Services database.
• Update Salesforce records throughout enquiry lifecycle.
• Monitor sales activity and CRM compliance in Salesforce.

🎯 Requirements

• Bachelor’s degree in administration, data analytics, customer service, or related field.
• Advanced proficiency in Excel, Outlook, PowerPoint, Word.
• Strong English communication (B2+).
• Salesforce experience; data analytics experience (Power BI) preferred.

🎁 Benefits

• Opportunity to progress in your career.
• Collaborative, team-focused environment.
• Respect for SGS procedures and quality standards.
• Supportive and proactive work culture with a can-do attitude.