Referral Support Advocate (Temp)

📋 Description

• Manage concierge referral activities from start to finish, understanding member preferences and
• Research provider options and gather information on availability, insurance, conditions treated
• Present provider options to members and guide them toward aligned care.
• Partner with scheduling teams to arrange appointments and support members throughout the process.
• Balance referral velocity, quality standards, and member satisfaction with SLAs.
• Work with Records teams to transfer relevant medical records to new providers.

🎯 Requirements

• Strong verbal communication to explain services, verify availability, and understand scheduling
• Excellent written communication for concise, accurate internal updates.
• Strong attention to detail and ability to collect, verify, and enter information accurately.
• Excellent organizational skills to manage multiple cases with quality and timeliness.
• Adaptability to fast-paced, evolving environments; comfort with ambiguity.
• Confidence asking questions, seeking help, and escalating issues appropriately.

🎁 Benefits

• Compensation: $20.72 per hour for this full-time temporary contract position.
• Compensation structured by geographic labor zones, with pay based on location, skills, and
• Remote work environment within the United States.
• Opportunity to impact members’ access to high-quality healthcare.
• Structured onboarding and training during the first 30 days.
• Progressive development milestones focused on referral proficiency and role growth.