Drive customer retention and identify upsell opportunities
Manage renewal and upsell/cross-sell within assigned accounts
Attend onsite visits; host Quarterly Business Reviews and manage key client relationships
Collaborate with Sales, Technical Support, Operations, and Finance
Coordinate with procurement to ensure timely renewals
Identify process inefficiencies and propose solutions

🎯 Requirements

Proven track record sustaining and growing complex relationships; closing renewals and upsell
Experience handling a high volume of accounts
2-5 years in an account management role providing tech solutions to large enterprises
Ability to manage multiple systems and admin tasks
Owns and exceeds a quota; strong forecasting and analytics
Executive presence; clear, concise communication; fast-paced adaptability

🎁 Benefits

Competitive healthcare coverage
Wellness programs
Take it when you need it time off
Parental leave
Recognition programs

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