Regional Manager, Customer Experience and Success

📋 Description

• Define and execute US CX/CS coverage model aligned with global GTM.
• Recruit, onboard, and develop CX/CS pros with clear technical standards.
• Manage complex enterprise accounts through POC to production adoption.
• Monitor lifecycle metrics: win rates, POC conversions, onboarding, adoption, retention.
• Serve as senior technical escalation point for regional team on complex challenges.
• Partner with Enterprise AEs on account strategy; CX/CS as an equal function.

🎯 Requirements

• 5+ years in Solutions Architecture, Sales Engineering, or CS; 2+ years leading a tech team.
• Deep expertise in observability, distributed systems, or cloud-native infra; Kubernetes & OpenTelemetry.
• Proven success guiding enterprise POC engagements to sustained adoption.
• Engage credibly with engineering stakeholders and executives; adapt communication.
• Disciplined hiring and developing direct reports.
• Experience in early-stage or high-growth environments; build structure from scratch.

🎁 Benefits

• Competitive salary with equity.
• Flexible, remote-first work with offices in NY, Amsterdam, Munich.
• €60/month phone and internet allowance.
• Location-specific benefits.
• Collaborative, fast-moving team with builder mindset.
• Clear path for career growth.