Assist customers via email, live chat, CRM, social, forums, and messaging apps.
Troubleshoot and coordinate with internal teams to resolve transaction, platform, wallet, and account issues.
Support VIPs, mutual onboarding partners, and white-label clients; co-manage with senior CS leaders.
Create FAQs, SOPs, KBs, and Confluence pages for new features.
Perform other tasks as assigned by Supervisor.

🎯 Requirements

Proficient written and spoken English (or market language).
Strong courtesy, interpersonal, and proactive attitude.
Ability to work independently to resolve problems or improve services.
Minimum 2 years in Customer Service, BPO, or related client-facing role.
Working knowledge of e-commerce or digital retail.
Willing to work a rotational schedule, including weekends and holidays.

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