Remote Response Associate, Roadside Assistance (CSR)

📋 Description

• Handle high-volume inbound calls from motorists across the U.S.
• Provide calming, empathetic guidance during roadside emergencies.
• Coordinate with external service providers for rapid dispatch of tow trucks and services.
• Navigate multiple digital tools to track progress and update customers in real time.
• Work in a remote, performance-driven team using Zoom and Google Chat.

🎯 Requirements

• 1+ years of continuous customer service experience (remote experience valued).
• Strong communication, empathy, and problem-solving under pressure.
• Ability to multitask across multiple systems while on calls.
• High-speed internet with a dedicated home office setup and quiet environment.
• Proficiency with digital tools, CRMs, Google Maps, and Google Workspace; 30 WPM typing.

🎁 Benefits

• Solid starting pay: $16.25 per hour.
• Shift differentials and incentives; potential bonuses and merit raises.
• Comprehensive benefits package including medical, dental, vision; 401(k); PTO; tuition
• Career growth, mentorship, and cross-training opportunities.
• Open 24/7/365 coverage; weekend availability required.