Handle high-volume inbound calls from motorists in roadside situations
Provide calm, empathetic guidance and a clear next steps plan
Coordinate with external service providers to dispatch tow trucks and help quickly
Navigate multiple digital tools to track progress and update records
Collaborate with remote team to maintain service excellence

🎯 Requirements

Empathy in action and strong customer care mindset
Effective communication and active listening skills
Tech proficiency with CRMs, dispatch tools, Maps, and Google Workspace
Multitasking mastery and the ability to stay calm under pressure
Accountability, reliability, and ability to work in a remote environment

🎁 Benefits

Solid starting pay: $16.25 per hour
Premium shift differentials and bonuses
Comprehensive benefits package, 401(k) with match, PTO
Career growth and training opportunities

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