Remote Response Associate, Roadside Assistance (CSR)

📋 Description

• Role: Remote Response Associate in Roadside Assistance to assist drivers in urgent situations.
• Handle real-time inbound calls from motorists across the U.S. and guide them through next steps.
• Coordinate with external service providers to dispatch tow trucks and roadside support.
• Maintain calm, empathetic communication and provide a clear plan during high-stress events.
• Operate within a remote, performance-driven team and use multiple digital tools to track progress.
• Onboarding may require initial travel to Medford, with travel logistics covered by the company.

🎯 Requirements

• Customer-facing experience (1+ years) in fast-paced environments; remote experience valued.
• Empathy, communication, problem-solving, and de-escalation skills for stressed customers.
• Proficiency with digital tools, CRMs, dispatch software, and mapping tools (Google Maps).
• Strong typing and collaboration skills; ability to multitask across systems.
• Remote-ready: dedicated home office, quiet environment, and reliable tech setup.

🎁 Benefits

• Competitive starting pay: $16.25 per hour.
• Shift differentials and performance-based bonuses; overtime opportunities.
• Comprehensive benefits package including medical, dental, vision, 401(k) with company match, PTO
• Career growth opportunities and access to training and mentorship.