Renewals Inside Sales Rep- German Speaker

📋 Description

• Proactive calls and emails to existing customers and Partners in Installed Base (DACH)
• Drive renewals, upsell and cross-sell based on Installed Base data and reports
• Use installed product subscription records to grow active subscribers and attach rates
• Support Installed Base growth initiatives and lifecycle programs
• Identify whitespace opportunities within existing customers
• Act as liaison between Customers, Partners and SonicWall sales for smooth info flow
• Support regional sales with Installed Base insights and renewal intel
• Drive lifecycle management process improvements among Partners and Customers
• Serve as initial point of contact for Installed Base data inquiries
• Maintain accurate documentation of Installed Base activities in CRM
• Leverage cross-functional resources to achieve revenue targets

🎯 Requirements

• 1–2 years of relevant experience in sales, renewals, inside sales or customer account management
• Fluent German (mandatory) and good English skills required
• Strong written and verbal communication skills
• Ability to analyze Installed Base data and translate findings into actionable business recommendations
• Critical thinking and consultative mindset
• Ability to translate complex data into clear business plans that support decisions
• Strong organizational skills with the ability to manage multiple priorities and meet tight deadlines
• Self-starter with strong follow-through and ownership mentality
• Excellent analytical and problem-solving skills
• Strong cross-functional collaboration skills
• Ability to quickly learn and utilize internal systems and tools
• Preferred: Experience in the technology or cybersecurity industry
• Preferred: Experience working with CRM systems (e.g. Salesforce or similar platforms)
• Preferred: Experience working with subscription-based business models