Renewals Manager

📋 Description

• Own end-to-end renewal process for assigned customers.
• Build trusted relationships with customers throughout the renewal lifecycle.
• Achieve and maintain renewal rates at 90%+ to support retention and revenue.
• Identify renewal risk early and develop mitigation plans with AEs, TAMs, and CS.
• Partner with Sales to identify expansion opportunities, upsell and cross-sell.
• Forecast renewals and maintain data in Salesforce.

🎯 Requirements

• 3+ years in renewals, account management, customer success, or related role.
• Experience managing customer relationships and negotiating agreements.
• Bachelor's degree in Business/Marketing/Communications or related field, or equivalent.
• Experience in cybersecurity, enterprise software, SaaS, or technology industry preferred.
• Strong written and verbal communication for stakeholders at multiple levels.
• Experience using Salesforce or another enterprise CRM.

🎁 Benefits

• Geographically distributed, collaborative culture.
• Inclusive, diverse environment with low-ego culture.
• Opportunities to tackle challenging cybersecurity challenges.
• Neurodiversity, curiosity and innovation encouraged.
• Strong VC backing fuels growth.