Renewals Manager, AMER

📋 Description

• Manage renewals portfolio; ensure on-time renewal execution.
• Support renewal cycles with customers via video, email, phone, or in person.
• Partner with CS/Sales to support renewals; includes expansions/add-ons.
• Negotiate renewal issues.
• Manage commercial aspects of conversions to newer offerings.
• Respond to renewal questions from customers or GTM teams.

🎯 Requirements

• 8+ years SaaS renewals/AM experience (Mid-Market/Commercial).
• Willing to work US time zone.
• Strong negotiation skills.
• Proficiency with Windows, Excel, Word; SFDC a plus.
• Understanding deal support, contracting, and revenue basics.
• Four-year degree preferred.

🎁 Benefits

• DEIB commitment to diversity, equity, inclusion, and belonging.
• Reasonable accommodation for applicants with disabilities.