Renewals Specialist

📋 Description

• Build and nurture relationships with SmartBear customers
• Act as trusted advisor to drive retention and loyalty
• Enable renewals by aligning goals with SmartBear solutions
• Onboard and drive adoption to maximize license utilization
• Identify expansion opportunities within existing accounts
• Collaborate with teams to improve customer outcomes

🎯 Requirements

• 1-2 years in a customer-facing role
• Bachelor’s degree or equivalent experience
• Sales, account management or customer success in software a plus
• Strong customer focus and service orientation
• Excellent interpersonal skills to build trusted relationships
• Ability to consult remotely or onsite as needed

🎁 Benefits

• Base salary plus potential on-target commission
• Annual cash compensation range listed below
• Hybrid work options and flexible time off
• Professional development opportunities
• Inclusive, collaborative culture
• Global office presence and equal opportunity employer