Lead retention strategy for commercial customers and drive recurring revenue growth.
Design scalable renewal programs, operating rhythms, and automation to enable Customer Success
Collaborate with CS, Sales, Revenue Ops, Finance, Product, Legal, and Engineering to shape
Prototype AI, automation, and data-driven approaches to reduce churn and improve efficiency.
Shape Dropbox’s long-term customer lifecycle strategy across direct, channel, and self-serve

🎯 Requirements

10+ years of experience in SaaS strategy, renewals, customer lifecycle management, or revenue
Experience designing or scaling renewal/retention programs in B2B SaaS.
Expertise in renewal strategy, forecasting, customer retention, and recurring revenue operations.
Ability to lead cross-functional programs and influence senior stakeholders without direct
Strong strategic thinking with ability to translate strategy into execution.
Excellent executive communication and stakeholder management skills.

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