Research Manager

📋 Description

• Manage ongoing client relationships and ensure research programs remain relevant to evolving
• Lead and develop a continuous research program, collaborating with clients to define priorities
• Serve as a subject-matter expert across AI-enabled sales, customer service, contact center, Voice
• Own and maintain a 12-month rolling research agenda covering market trends, vendor developments
• Produce market research and strategic insights that help technology suppliers and buyers evaluate
• Analyze vendor offerings and competitive landscapes to develop market perspectives, sizing

🎯 Requirements

• Bachelor’s degree in Voice of Customer, Customer Feedback, Customer Experience, Contact Center
• 5+ years of professional experience in Customer Experience, Voice of Customer, Contact Center
• Demonstrated experience managing clients, leading projects through delivery, and contributing to
• Deep understanding of contact center, customer service, Voice of Customer, CX technologies, and the
• Strong interest in AI and its application to customer-facing functions, including sales, service
• Strong analytical and research capabilities, with the ability to translate complex market

🎁 Benefits

• Expected total annual compensation of $90,900–$120,000, depending on location and experience
• 15 vacation days, prorated based on start date.
• 12 company-paid holidays.
• 6 paid sick days, prorated based on start date and subject to state requirements.
• 2 floating holidays, prorated based on start date.
• Remote work opportunity, subject to employment eligibility and supported U.S. locations.