Resident Relations Specialist - Park & Market

📋 Description

• Manage resident renewal process to maximize renewals at the community
• Respond to and manage resident complaints at the Shared Service Center
• Support move-in/move-out processes and leases, including notices to vacate and transfers
• Monitor resident retention and assist with resident needs
• Coordinate and plan resident functions and communications
• Assist with parcel delivery coordination and parking/pet registrations as needed

🎯 Requirements

• Goal-driven and delight in delivering great customer service
• Adaptable to fast pace and shifting priorities
• Nimble problem-solver and collaborative team player
• Strong background in customer service, retail, hospitality or sales with ability to meet/exceed
• 2 years of customer service in a fast-paced environment
• Ability to provide exceptional service to current and future residents

🎁 Benefits

• Paid time off including vacation, sick time, and 14 holidays
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability
• 25% Rent Discount at any AIR community
• 401(k) plan with up to 6% employer match
• Paid parental leave of up to 16 weeks
• Tuition assistance and 100% reimbursement for job-related certifications/licenses