Resident Support Analyst

📋 Description

• Provide first-line tech support for resident Wi-Fi and network access.
• Handle service desk and phone requests with professionalism and empathy.
• Guide residents through structured troubleshooting of device settings, browser behavior
• Collect diagnostic information to support resolution or escalation.
• Resolve issues independently when possible and prepare escalation summaries for complex incidents.
• Support authentication and access issues during onboarding, transfers, move-ins/outs, and

🎯 Requirements

• Experience in technical support, helpdesk, or service desk, preferably with networking or
• Strong spoken and written English; ability to explain technical concepts to non-technical users.
• Basic understanding of Wi-Fi and networking concepts; structured troubleshooting skills.
• Experience using ticketing or service management platforms; proactive queue management.
• Independent work style with sound troubleshooting and escalation judgment.
• Reliable, self-motivated, and thorough in documentation and follow-up.

🎁 Benefits

• Paid in Australian Dollars
• Medical insurance from day one for you and spouse (or parents if unmarried)
• OPD coverage for medical needs
• Home office setup allowance
• Internet allowance
• Gym & wellness allowance