Retail Customer Care Associate

📋 Description

• Identify and assess clients’ needs to achieve satisfaction
• Build relationships with customer accounts via open communication
• Provide accurate information using the right methods/tools
• Meet service targets and call handling quotas
• Handle complaints and resolve issues within time limits
• Keep records of interactions and process accounts

🎯 Requirements

• A minimum of 4 CXC/GCE subjects incl. English and a math subject, or US diploma/GED
• Valid government-issued ID, TRN and NIS
• Flexible availability; weekends/public holidays
• Able to train/work onsite
• Experience in customer service is a plus
• Strong problem solving and business judgment

🎁 Benefits

• Competitive compensation
• Career development opportunities
• Collaborative team environment