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Entain plc

Retail Customer Service Manager

On site
Customer Support
Added
5 days ago
Location
Type
Full time
Salary
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Related skills

communication customer service retail cash handling pos systems

📋 Description

  • Deliver outstanding customer service in Ladbrokes & Coral shops
  • Support safer gambling and responsible play
  • Take bets and handle transactions with customers
  • Demonstrate products and betting terminals
  • Address complaints with empathy and problem solving
  • Maintain high shop standards and set shifts

🎯 Requirements

  • 18+ years old
  • Customer-facing experience
  • Confidence in person-to-person interactions
  • Cash handling and payment transactions familiarity

🎁 Benefits

  • Overtime optional
  • Pension and ShareSave
  • Retail discounts
  • Healthcare and wellbeing support
  • Development opportunities
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