Retention and Migration Specialist

📋 Description

• Protect revenue by minimizing churn and maximizing customer lifetime value.
• Engage at-risk customers and recover disconnected accounts.
• Drive revenue by migrating copper customers to fiber networks.
• Improve technician efficiency by reducing cancelled fiber installations.

🎯 Requirements

• High school diploma or equivalent.
• 1+ year in Sales or Customer Service.
• Strong empathy and listening skills.
• Critical thinking and problem-solving in fast pace.
• CRM familiarity is preferred.
• Ability to meet retention targets and work with cross-functional teams.