Retention Representative

📋 Description

• Engage with paying customers who requested refunds to understand concerns.
• Provide tailored solutions to retain customers and upsell long-term plans.
• Promote long-term subscription options that fit customer needs.
• Collaborate with our outsourcing partner and internal teams as needed.
• Maintain empathy, clear communication, and problem-solving.

🎯 Requirements

• Fluent English speaker; additional languages are a plus.
• Experience in sales or retention; telemarketing is a plus.
• Fast learner with strong problem-solving skills.
• Motivated, independent, and proactive.

🎁 Benefits

• Hybrid work model with flexible hours.
• Modern, beautiful office in Tel Aviv.
• On-site gym and pilates classes.
• Dog-friendly office.
• Well-stocked kitchens.
• High salaries.