Revenue Operations Manager - Customer

📋 Description

• Oversee post-sale launch and support performance.
• Own post-sale ops, reporting, and tooling for launch and support.
• Partner with VP of Customer and Rev Ops; align globally.
• Drive AI-enabled improvements to reduce manual work.
• Design and govern end-to-end launch/support processes; drive adoption.
• Build clear, global reporting for launch and support performance.

🎯 Requirements

• Background in customer operations, onboarding, or post-sale ops; scaling experience.
• Ability to map end-to-end processes, diagnose bottlenecks, and design scalable solutions.
• Data-driven with strong reporting development and metrics tracking.
• Cross-functional collaboration with VP of Customer, PMs, Rev Ops peers; influence without authority.
• Distinguish ops vs product; operate clearly in the ops lane.
• Experience with AI as core tool to improve workflows.

🎁 Benefits

• Meaningful work improving farming livelihoods.
• Growth: autonomy, mastery, and learning; $1,000 personal growth fund.
• Collaborative, diverse team solving hard problems.
• Global, multi-market exposure across NZ, US, and others.
• Inclusive, diverse workplace.